Effective Date: 10-08-2025
At Omega Super Mart, we aim to deliver your grocery orders quickly and reliably. This Shipping Policy explains our order processing and delivery practices.
1. Order Processing Time
- Orders are processed within 1–2 business days (excluding Sundays and public holidays).
- Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Methods & Delivery Times
We currently offer the following shipping options:
- Standard Shipping: Estimated delivery within 5–7 business days
- Expedited Shipping: Estimated delivery within 2–3 business days
⚠️ Delivery times are estimates and may vary due to courier delays, holidays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your delivery address and selected method.
- Free Shipping is available on orders above ₹1999/-.
4. International Shipping
- We currently provide international shipping to select countries.
- Shipping fees and delivery timelines depend on the destination.
- Customers are responsible for any import duties, taxes, or customs charges imposed by their country.
5. Order Tracking
- Once your order has been shipped, you will receive a tracking ID via email or WhatsApp.
- Please allow up to 24 hours for tracking details to reflect on the courier partner’s system.
6. Shipping Restrictions
- We do not deliver to P.O. Boxes, APO/FPO addresses.
- Certain products may be restricted for shipping due to local laws and regulations.
7. Shipping Issues
If your order is delayed, lost, or arrives damaged, please contact us:
📍 Address: Prithivi Pal Chauraha, 94/L, Kandhaipur, Preetam Nagar, Prayagraj, Uttar Pradesh, 211011
📧 Email: omegasuppermart@gmail.com
📞 Phone/WhatsApp: +91 9335995933
We will work with the courier service to resolve the issue as quickly as possible.
8. Incorrect Shipping Information
- Customers must provide accurate shipping details at the time of order.
- If an order is returned due to incorrect or incomplete address, reshipping charges may apply.