At Omega Super Mart, we value our customers and aim to ensure a smooth shopping experience. Please review our Refund & Cancellation Policy below:
1. Order Cancellations
- You can cancel your order within 4 hours of placing it by contacting our customer support team at omegasuppermart@gmail.com or on +91 9335995933 (WhatsApp).
- If your order has already been processed or shipped, we will not be able to cancel it.
2. Refunds
- If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.
- After verification, we will provide either a full refund or a replacement for the affected item.
- Refunds will be credited back to the original payment method within 7 business days.
3. Returns
- To be eligible for a return, the product must be unused, unopened, and in its original packaging.
- Return shipping charges will be borne by the customer, unless the item is defective, damaged, or incorrect.
- Return requests must be initiated within 24 hours of product delivery.
4. How to Initiate a Return or Refund
- Email us at omegasuppermart@gmail.com with your order number and a short description of the issue.
- Our team will provide you with return instructions and assist in processing your refund/replacement.
- If a replacement is requested, it must be raised within 24 hours of delivery. Replacement orders will be delivered within 5–7 business days.
5. No COD Available
- Please note that Cash on Delivery (COD) is not available for Omega Super Mart orders. All payments must be made online via our secure payment gateways.